Neon Dynamics Pty Ltd, trading as Netframe, respects your privacy and is committed to handling personal information responsibly, transparently and securely.
- Effective date: 3 June 2026
- Website: netframe.com.au
- Business: Neon Dynamics Pty Ltd, trading as Netframe
- Contact: legal@neondynamics.com.au
1. Overview
Neon Dynamics Pty Ltd, trading as Netframe, respects your privacy and is committed to handling personal information responsibly, transparently and securely.
This Privacy Policy explains what information we collect when you visit the Netframe website, create an account, sign in, contact us, or use website features connected to Netframe products and services.
This policy is intended to align with applicable Australian privacy requirements, including the Australian Privacy Principles under the Privacy Act 1988 (Cth), where those requirements apply to us.
2. Information we collect
We may collect the following types of information.
Information you provide to us
This may include:
- your name;
- your email address;
- your company or organisation name;
- your phone number, if provided;
- account registration or sign-in details;
- support, sales or enquiry information you submit through forms;
- communications you send to us.
Information collected automatically
When you visit or use our website, some technical information may be collected automatically, including:
- IP address;
- browser type and version;
- device type;
- operating system;
- approximate location inferred from IP address;
- pages visited;
- date and time of access;
- referring website or source;
- session identifiers;
- security, diagnostic and access logs.
This information may be collected by our own website systems and by infrastructure providers we use, including Cloudflare.
Account and sign-in information
If you sign in to the Netframe website or a related Netframe portal, we may collect and store:
- the email address associated with your account;
- login timestamps;
- IP addresses used during sign-in;
- session records;
- authentication and security events;
- account status and access permissions.
We use this information to operate the website, authenticate users, protect user accounts, investigate security issues and maintain the reliability of our services.
3. Cookies and similar technologies
Our website may use cookies, local storage, session storage and similar technologies.
Some of these technologies are necessary for the website to function correctly. For example, they may support security, session management, authentication, load balancing, fraud prevention or user preference storage.
We may also use optional cookies or similar technologies for analytics, performance measurement, marketing or user experience improvements. Where appropriate, we will give you a choice about whether to allow optional cookies.
You can also control cookies through your browser settings. Blocking some cookies may affect website functionality, including sign-in, account access and security features.
4. Cloudflare and website security
We use Cloudflare to help provide security, performance, reliability and traffic protection for the Netframe website.
As part of providing these services, Cloudflare may process technical information such as IP addresses, request metadata, browser information, security events and access logs. This processing may occur through Cloudflare's global network and infrastructure.
Cloudflare helps us protect the website from threats such as malicious traffic, denial-of-service attacks, automated abuse and suspicious access attempts.
5. Why we collect information
We collect and use personal information for purposes including:
- operating and maintaining the Netframe website;
- allowing users to register, sign in and access account features;
- responding to enquiries, support requests and sales requests;
- providing information about Netframe products and services;
- improving website performance, content and user experience;
- diagnosing technical issues;
- protecting the security and integrity of our website, accounts and systems;
- detecting and preventing fraud, abuse, unauthorised access and cyber security incidents;
- complying with legal, regulatory, accounting and business obligations;
- maintaining internal business records.
6. Legal basis and consent
Where we ask for your consent to use optional cookies, analytics, marketing tools or similar technologies, you may choose whether to provide that consent.
Mandatory or essential technologies may be used without optional consent where they are required for website operation, security, authentication, fraud prevention, network management or compliance.
You may withdraw or change your cookie preferences at any time by using the website's cookie settings tool, where available, or by adjusting your browser settings.
7. Disclosure of personal information
We may disclose personal information to:
- website hosting, infrastructure, security and content delivery providers, including Cloudflare;
- authentication, email, customer relationship, analytics or support service providers;
- professional advisers, including accountants, auditors, insurers and lawyers;
- regulators, law enforcement bodies or government agencies where required or authorised by law;
- parties involved in a business transaction, such as a merger, acquisition, restructure or sale of business assets;
- other parties where you have consented or where disclosure is otherwise permitted by law.
We do not sell personal information.
8. Overseas processing and storage
Some of our service providers may process or store information outside Australia. This may include countries where our infrastructure, security, hosting, analytics, email, authentication or support providers operate.
For example, Cloudflare may process certain website traffic metadata through its global network and related infrastructure.
Where we use overseas service providers, we take reasonable steps to select reputable providers and to use appropriate contractual, technical and organisational safeguards.
9. Direct marketing
We may use your contact details to send you information about Netframe products, releases, updates, events or services where permitted by law.
You can opt out of marketing communications at any time by using the unsubscribe link in the relevant communication or by contacting us.
Even if you opt out of marketing, we may still send you non-marketing communications, such as account, security, service, legal or transactional messages.
10. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
- encrypted website traffic;
- access controls;
- authentication controls;
- logging and monitoring;
- network security tools;
- security review processes;
- limiting access to personal information to people and service providers who need it for legitimate business purposes.
No method of transmission or storage is completely secure. If we become aware of a data breach that is likely to result in serious harm, we will assess and respond to it in accordance with applicable data breach notification requirements.
11. Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including website operation, account management, security, legal compliance, dispute resolution and business record keeping.
Technical logs, session records and security records may be retained for a limited period for operational and security purposes, unless a longer retention period is required for investigation, legal, compliance or business reasons.
When information is no longer required, we will take reasonable steps to delete it, de-identify it or securely archive it.
12. Accessing or correcting your information
You may contact us to request access to personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to a request.
In some circumstances, we may refuse access or correction where permitted by law. If we do so, we will explain our reasons where reasonable and lawful.
13. Complaints
If you have concerns about how we handle your personal information, please contact us first using the details below.
We will review your complaint and aim to respond within a reasonable time.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
14. Third-party websites
Our website may contain links to third-party websites, services or platforms. We are not responsible for the privacy practices, security or content of third-party websites. You should review their privacy policies before providing personal information to them.
15. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised effective date.
Your continued use of the website after an updated policy is published means the updated policy applies to your future use of the website.
16. Contact us
For privacy questions, access requests, correction requests or complaints, contact:
Neon Dynamics Pty Ltd / Netframe Email: legal@neondynamics.com.au Website: netframe.com.au